Took my leaking waders back to Orvis in Bakewell last Saturday and the ladies immediately checked their stock to replace them without question. A pair was located in Banchory and a phone call resulted in them being sent to me which I will receive on Thursday. It would have been Tuesday but I was at work when the the carrier tried to deliver. Exceptional customer service and experience, thank you Orvis.
I am now in the market for a replacement pair of wading boots with rubber soles as have to try and stop the spread of disease and any invasive species, No question where I will be going!
Sage rod repair next.....watch this space.......
4 comments:
Hi C
Gary Coxon sorted my Sage last week with amazing speed, you'll find a thread on forum or google name for contact should you choose that route.
It is always great when a companies customer service is just as good as the product they make. Especially when you start talking about fly rods.
Colin
Can you send me ur mobile again bro
nice one Glen
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